Support
Support
Contact the team behind this iPhone and iPad audio editor and find basic support guidance.
This support page is for users of the iOS app on iPhone and iPad, with a direct email path for product questions and troubleshooting.
Contact
Official support email: moncius.young@outlook.com. Use this address for feature questions, export issues, import issues, and subscription questions related to the iOS app.
What to include
Include your device model, iOS version, the feature you were using, and a short description of the issue. If the problem involves a file, describe the file type, the workflow you used, and what happened before the app behavior changed.
Typical requests
Support can help with feature questions, export issues, file import problems, recording questions, and subscription questions. It is also useful for clarifying which workflow in the app should be used for a specific iPhone or iPad editing task.
What support does not cover
Support cannot access your personal media library on its own and cannot act on files stored only on your device. For privacy and security, please share only the minimum information needed to explain the issue.
Before you write in
Check whether the issue is tied to a single file, a single workflow, or a device permission such as microphone, camera, or file access. That context usually makes iOS troubleshooting much faster.
Frequently asked questions
How do I report a problem?
Email moncius.young@outlook.com with the details listed above.
Does support handle subscription questions?
Yes. Include the Apple purchase details, the iPhone or iPad model, and the issue you are seeing.
Can support recover lost files?
Support can help you troubleshoot, but it cannot guarantee recovery of files that were deleted or overwritten on your device.